Terms of service

By accessing or purchasing from CanNetSupply.ca, you agree to the following terms:

1. Storefront Function & Boundaries

CanNetSupply operates as a transparent, self-serve Canadian B2B supplier for network infrastructure. We provide real-time CAD pricing, verified local stock counts, and exact MPN data.

2. Operational Scope

CanNetSupply provides self-serve procurement. We do not offer phone-based manual quoting, custom network engineering design, or post-sale technical troubleshooting.

3. Pricing & Data Accuracy

Pricing and availability are synchronized live via API. While we maintain database-level precision, we reserve the right to correct pricing or stock discrepancies prior to payment capture.

4. Fulfillment & Shipping Execution

  • Dispatch Cutoff: Orders placed and processed before 1:00 PM EST on business days are processed for same-day or next-business-day warehouse dispatch. Orders placed on weekends or statutory holidays process the following business day.

  • Couriers & Blind Packaging: Orders ship via standard commercial carriers (Purolator, FedEx, UPS, Canada Post, or Canpar) in blind packaging showing CanNetSupply as the shipper.

5. Returns, RMAs, and Restocking Fees

  • RMA Mandate: All returns require a prior Return Merchandise Authorization (RMA) issued by support@cannetsupply.ca. Unauthorized returns shipped directly to corporate or distribution facilities without an active RMA number will be rejected at the receiver.

  • Restocking Fee: Elective returns, customer ordering errors, or buyer's remorse returns on unopened, factory-sealed hardware are subject to a 20% restocking fee plus customer-funded return shipping within a 14-day return window from delivery.

  • Transit Damage & Defective Arrival (DOA): Items arriving physically damaged or defective upon receipt must be reported to support@cannetsupply.ca within 48 hours of delivery with photo evidence and serial numbers for carrier claims and replacement processing.