Refund policy

CanNetSupply Refund, RMA & Return Policy

Return Window & Eligibility You may request a return within 14 days of delivery. To be eligible for a return:

  • Items must be unopened, factory-sealed, and in their original packaging with all manufacturer materials intact.

  • Returns are only accepted with a pre-approved Return Merchandise Authorization (RMA). Unauthorized returns shipped without an approved RMA will be rejected at the receiver.

Buyer's Remorse & Restocking Fees

  • Returns requested due to customer ordering errors or buyer's remorse are subject to a 20% restocking fee to cover warehouse re-inventory costs.

  • Return shipping label costs for elective returns are the responsibility of the customer.

Damaged, Missing, or Defective Items (DOA) Please inspect your shipment immediately upon delivery.

  • If your item arrives damaged in transit, defective, or incorrect due to a packing error, you must notify us within 48 hours of delivery at support@cannetsupply.ca with photos of the package and item serial number.

  • Verified carrier damage, defective units, or warehouse packing errors are exempt from restocking fees and will be provided with a prepaid return shipping label or direct replacement.

How to Request an RMA

  1. Email support@cannetsupply.ca with your Order #, SKU/MPN, serial number, and reason for return.

  2. Once approved, you will receive an official RMA number, destination warehouse address, and return instructions. Do not send returns to our corporate office.

  3. Approved refunds are processed back to your original payment method within 3 to 5 business days after warehouse inspection.